Refund policy
RETURNS & REFUNDS POLICY
Every Pots & Giggles product is handmade. Slight differences in colour, shape, texture and detail are natural and make every piece unique.
CUSTOM AND PERSONALIZED ORDERS
Custom and personalized products are made specifically for you. Therefore, we do not accept change-of-mind returns, exchanges or cancellations after work on the order has begun.
Minor handmade variations are not considered defects.
READY-TO-SHIP PRODUCTS
To request a return of an eligible ready-to-ship item, contact us within [NUMBER] days of delivery.
The item must be:
• Unused and undamaged
• In its original condition
• Returned with its original packaging
• Accompanied by proof of purchase
Contact us before sending a return. Items returned without approval may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Inspect your order when it arrives. If it is damaged, defective or different from what you ordered, contact us within [NUMBER] days.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging, if damaged
We will review the issue and provide an appropriate solution, which may include repair, replacement or refund depending on the circumstances.
NON-RETURNABLE ITEMS
The following are not eligible for change-of-mind returns:
• Custom or personalized products
• Used or damaged products
• Gift cards
• Final-sale products
• Items returned without prior approval
RETURN SHIPPING
For an approved change-of-mind return, the customer is responsible for return-shipping costs.
If we confirm that an item arrived damaged, defective or incorrect, we will explain how the return or replacement shipping will be handled.
REFUNDS
After receiving and inspecting an approved return, we will notify you of the decision.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
Original shipping fees are non-refundable unless the order arrived damaged, defective or incorrect, or where otherwise required by law.
CANCELLATIONS
Contact us immediately if you need to cancel an order.
Ready-to-ship orders may only be cancelled before shipment. Custom orders cannot be cancelled after materials have been prepared or work has begun.
CONTACT
Pots & Giggles by Puru
Email: potsandgiggles@gmail.com
Location: Montréal, Québec, Canada
Nothing in this policy limits rights available under applicable consumer-protection laws.